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Filed Under Technology

Tech Support Script #15: So You Swallowed Your Blackberry

Posted February 25, 2009

Step 1: Determine why the customer swallowed Blackberry

This information is only indicative of the customerís mental state, and the likelihood that they will ask for a refund or a new unit.
Typical Answers:

They swallowed it because they thought it would receive better reception.

This is a common misperception about the device.

They swallowed it because it was secretly baked inside a knish by a pranking coworker.

Refer the customer to his/her employer's human resource department. Do not appear to judge pranking co-worker or automatically "side" with the customer. You may suggest that sometimes you, too, have been "punked."

The customer recently read the poem "Blackberry Eating" by Galway Kinnell and couldn't wait for blackberry season.

They're lying or playing a practical joke: poets do not use Blackberries.

Read the rest in Powell's.

 

 

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